efore I ventured into UX design, I started off in finance. Working at two large banks, I felt the pain firsthand of working with legacy systems that were twice as old as me. In one of my roles, I was a Senior Analyst who worked to help the bank transition to a new General Ledger system.
This new transition brought in a system that had many more capabilities but was not very user-friendly. I saw the outcome of bad UX design - lost productivity, frustration, as well as costs. For every user who could not complete a specified function in the system because of barriers in the task flow, our small team took on the responsibility of showing them the workarounds.
The frustration of working on a system that wasn't designed with actual users in mind led me to spend a lot of my time working to improve it. From there, I learned the value of creating a feedback loop so that design decisions are made based on data and user responses.
After leaving Finance, I enrolled in BrainStation's UX diploma program. This was an intensive three-month boot camp. In this program, I developed skills such as UX research, user interviews, wireframing, prototyping and UI design. All of which were applied to my capstone project, Solecheck.